Technical Support Hours of Operation

Mon-Fri: 8am – 6pm CST
Tel: 972-735-0714

After Hours Support

Mon-Fri: 6pm -9pm CST
Sat: 9am – 2pm CST
Tel: 817-202-4504

Please contact your account representative for complete documentation manuals.

Contact Form

Customer service and support representatives are available to assist with any hardware and software questions. Our support team of certified technicians are trained in all hardware and software components. Below is a list of standard support features included with every Instant Issuance program:

  • Installation, training and preventive maintenance.
  • Webinars for follow-up training at no additional charge.
  • Free 1 year loaner program included for all card personalization devices.
  • Full support for all Core and EFT processor interfaces (updates included).
  • Complete product documentation for all branch locations, at no additional charge.